Clients receive 15% off their first treatment Use code 'HELLO15' when booking.
Clients receive 15% off their first treatment Use code 'HELLO15' when booking.
Deposits:
Online Deposits
A non-refundable deposit is required for all treatments and must be paid online. If your appointment is booked manually by our team, it is not confirmed until the deposit (sent via email link) has been paid.
Consultation and Review Appointments
Consultations are charged at £25, which is fully redeemable against any treatment.
Review appointments are free of charge, however, failure to attend without notice will result in a £35 charge in line with our Did Not Attend policy.
Rescheduling Appointments
You may reschedule your appointment once at no cost.
A second reschedule will incur a £25 fee to confirm the new appointment.
Please note: If an appointment is rescheduled less than 72 hours before the original time, a £25 fee will apply.
Cancellations, Lateness & No-Shows
If you need to cancel or reschedule your appointment, you must provide at least 72 hours’ notice in writing.
You may reschedule your appointment once free of charge if done more than 72 hours in advance.
Rescheduling within 72 hours or more than once will incur a £25 fee.
If you are running late, please notify us by phone call or text message only. We do not monitor social media for appointment updates, and messages sent there will not be accepted as notice of lateness or cancellation.
GDPR Compliance
All client personal information, treatment notes, and images are stored securely and retained for five years in accordance with GDPR regulations.
As part of our legal duty of care, we are registered with the Information Commissioner’s Office (ICO), ensuring that all client data is handled safely, legally, and used solely for its intended purpose.
Clients have the right to withdraw their consent for the use of images at any time. This request must be made in writing via email or text message.
Conflict of Interest
Due to the professional roles our staff hold within public healthcare, we reserve the right to decline treatment to individuals who are known to us through those roles. This is to avoid a conflict of interest and to remain fully compliant with the Nursing and Midwifery Council (NMC) Code of Conduct, which all UK-registered nurses are required to uphold.
In such cases, we will be happy to refer you to a trusted local medical aesthetics practitioner.
Attend alone
To ensure a fair and comfortable environment for all clients and staff within the building, we kindly ask that all patients attend their appointments alone. This includes no accompanying parents, children, friends, or other visitors.
Guests are welcome to wait outside the building or in a vehicle until the appointment is complete.
Failure to adhere to this policy will result in the appointment being cancelled, and the deposit will be forfeited. A new appointment will need to be booked.
𝐂𝐨𝐩𝐲𝐫𝐢𝐠𝐡𝐭 © 2025 𝐆𝐥𝐨𝐰 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐀𝐞𝐬𝐭𝐡𝐞𝐭𝐢𝐜𝐬 - 𝐀𝐥𝐥 𝐑𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐬𝐞𝐫𝐯𝐞𝐝.
*𝐆𝐥𝐨𝐰 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐀𝐞𝐬𝐭𝐡𝐞𝐭𝐢𝐜𝐬 𝐡𝐚𝐬 𝐫𝐢𝐠𝐡𝐭𝐟𝐮𝐥 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐧 𝐚𝐥𝐥 𝐝𝐢𝐬𝐩𝐥𝐚𝐲𝐞𝐝 𝐢𝐦𝐚𝐠𝐞𝐬, 𝐜𝐚𝐩𝐭𝐢𝐨𝐧𝐬 & 𝐜𝐨𝐧𝐬𝐞𝐧𝐭, 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐚 𝐟𝐮𝐥𝐥𝐲 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐭 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐚𝐧𝐝 𝐚𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐩𝐚𝐭𝐢𝐞𝐧𝐭(𝐬). 𝐈𝐦𝐚𝐠𝐞𝐬 𝐚𝐫𝐞 𝐩𝐫𝐨𝐡𝐢𝐛𝐢𝐭𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐮𝐬𝐞𝐝 𝐨𝐫 𝐝𝐢𝐬𝐭𝐫𝐢𝐛𝐮𝐭𝐞𝐝 𝐮𝐧𝐝𝐞𝐫 𝐚𝐧𝐲 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞. 𝐋𝐞𝐠𝐚𝐥 𝐚𝐜𝐭𝐢𝐨𝐧 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐭𝐚𝐤𝐞𝐧 𝐢𝐟 𝐝𝐢𝐬𝐭𝐫𝐢𝐛𝐮𝐭𝐞𝐝.*